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<div><a href="/lang/init/sk"><span class="lang lang-sk"></span> <span>Slovensky</span></a></div> </li><li class="list-group-item"><div class="cb-main"><div class="cb-container"><input type="checkbox" /> <span class="checkmark"></span></div></div> <div><a href="/lang/init/eu"><span class="lang lang-eu"></span> <span>English</span></a></div> </li></ul></div></div> </div> <div class="user-controls d-flex align-items-center"><a href="/oblubene"><i class="store-icon-heart-solid"></i><span class="badge"><span class="count-oblubene">0</span></span></a></div> <div> <Span Class='nav-menus-wrapper-close-button'><i class="store-icon-times-solid"></i></Span></div> </div> <ul Class="nav-menu navigation-links"> <li><a class="" href="/novinky"><i class="mi mi-new"></i><span>Novinky</span></a></li><li><a class="expander" href="/Katalog/420/muzi"><i class="mi mi-male"></i><span>Muži</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Katalog/429/obuv">Obuv</a></li><li><a href="/Katalog/430/tenisky">Tenisky</a></li><li><a href="/Katalog/431/topanky">Topánky</a></li><li><a href="/Katalog/432/slapky">Šľapky</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Katalog/433/oblecenie">Oblečenie</a></li><li><a href="/Katalog/434/tricka-a-tielka">Tričká a tielka</a></li><li><a href="/Katalog/435/mikiny-a-svetre">Mikiny a svetre</a></li><li><a href="/Katalog/436/nohavice">Nohavice</a></li><li><a href="/Katalog/442/bundy-a-kabaty">Bundy a kabáty</a></li><li><a href="/Katalog/443/plavky">Plavky</a></li><li><a href="/Katalog/510/kosele">Košele</a></li><li><a href="/Katalog/522/teplaky">Tepláky</a></li><li><a href="/Katalog/531/vesty">Vesty</a></li><li><a href="/Katalog/529/kratasy">Kraťasy</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Obľúbené značky</div><div id="brands-menu420" class="brands-menu"><ul><li><a href="/Katalog/420/muzi?v=201"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/Katalog/420/muzi?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Katalog/420/muzi?v=203"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/Katalog/420/muzi?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Katalog/420/muzi?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Katalog/420/muzi?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Katalog/420/muzi?v=209"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/Katalog/420/muzi?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Katalog/420/muzi?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Katalog/420/muzi?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Katalog/420/muzi?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Katalog/420/muzi?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Katalog/420/muzi?v=229"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/Katalog/420/muzi?v=230"><img data-src="https://shoesindustries.com/assets/1/market1.png" alt="Chinatown Market" /></a></li><li><a href="/Katalog/420/muzi?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On" /></a></li><li><a href="/Katalog/420/muzi?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Katalog/420/muzi?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Katalog/420/muzi?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Katalog/420/muzi?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li><li><a href="/Katalog/420/muzi?v=258"><img data-src="https://shoesindustries.com/gallery/logo-brand/primitive1.webp" alt="Primitive" /></a></li></ul></div></div></div></div><i class="expnd store-icon-plus"></i></li><li><a class="expander" href="/Katalog/421/zeny"><i class="mi mi-female"></i><span>Ženy</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Katalog/438/obuv">Obuv</a></li><li><a href="/Katalog/439/tenisky">Tenisky</a></li><li><a href="/Katalog/440/topanky">Topánky</a></li><li><a href="/Katalog/441/slapky">Šľapky</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Katalog/437/oblecenie">Oblečenie</a></li><li><a href="/Katalog/532/vesty">Vesty</a></li><li><a href="/Katalog/528/teplaky">Tepláky</a></li><li><a href="/Katalog/446/tricka-a-tielka">Tričká a tielka</a></li><li><a href="/Katalog/447/mikiny-a-svetry">Mikiny a svetry</a></li><li><a href="/Katalog/448/nohavice">Nohavice</a></li><li><a href="/Katalog/449/bundy-a-kabaty">Bundy a kabáty</a></li><li><a href="/Katalog/530/kratasy">Kraťasy</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Obľúbené značky</div><div id="brands-menu421" class="brands-menu"><ul><li><a href="/Katalog/421/zeny?v=201"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/Katalog/421/zeny?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Katalog/421/zeny?v=203"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/Katalog/421/zeny?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Katalog/421/zeny?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Katalog/421/zeny?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Katalog/421/zeny?v=209"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/Katalog/421/zeny?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Katalog/421/zeny?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Katalog/421/zeny?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Katalog/421/zeny?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Katalog/421/zeny?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Katalog/421/zeny?v=225"><img data-src="https://shoesindustries.com/assets/1/champion1.png" alt="Champion" /></a></li><li><a href="/Katalog/421/zeny?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On" /></a></li><li><a href="/Katalog/421/zeny?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Katalog/421/zeny?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Katalog/421/zeny?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Katalog/421/zeny?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-plus"></i></li><li><a class="expander" href="/Katalog/422/doplnky"><i class="mi mi-cap"></i><span>Doplnky</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-2"><li class="megamenu-list-title"><a href="/Katalog/494/doplnky">Doplnky</a></li><li><a href="/Katalog/504/saly">Šály</a></li><li><a href="/Katalog/507/rukavice">Rukavice</a></li><li><a href="/Katalog/509/klobuky">Klobúky</a></li><li><a href="/Katalog/490/starostlivost-o-obuv">Starostlivosť o obuv</a></li><li><a href="/Katalog/476/batohy-a-tasky">Batohy a tašky</a></li><li><a href="/Katalog/472/ciapky-a-siltovky">Čiapky a šiltovky</a></li><li><a href="/Katalog/477/slnecne-okuliare">Slnečné okuliare</a></li><li><a href="/Katalog/474/opasky">Opasky</a></li><li><a href="/Katalog/473/ponozky">Ponožky</a></li><li><a href="/Katalog/496/ladvinky">Ľadvinky</a></li><li><a href="/Katalog/527/doplnky">Doplnky</a></li></ul><div class="megamenu-list list-col-2"><div class="brands-title">Obľúbené značky</div><div id="brands-menu422" class="brands-menu"><ul><li><a href="/Katalog/422/doplnky?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Katalog/422/doplnky?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Katalog/422/doplnky?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Katalog/422/doplnky?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Katalog/422/doplnky?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Katalog/422/doplnky?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Katalog/422/doplnky?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Katalog/422/doplnky?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Katalog/422/doplnky?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Katalog/422/doplnky?v=229"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/Katalog/422/doplnky?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On" /></a></li><li><a href="/Katalog/422/doplnky?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Katalog/422/doplnky?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Katalog/422/doplnky?v=253"><img data-src="https://shoesindustries.com/assets/1/JM1.png" alt="Jason Markk" /></a></li><li><a href="/Katalog/422/doplnky?v=254"><img data-src="https://shoesindustries.com/assets/1/capslab.png" alt="Capslab" /></a></li><li><a href="/Katalog/422/doplnky?v=255"><img data-src="https://shoesindustries.com/assets/1/goorinbros.png" alt="Goorin Bros" /></a></li><li><a href="/Katalog/422/doplnky?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Katalog/422/doplnky?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-plus"></i></li><li><a class="expander" href="/Katalog/415/znacky"><i class="mi mi-star"></i><span>Značky</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">A-D</li><li><a href="/v/254/">Capslab</a></li><li><a href="/v/217/carhartt-wip">Carhartt WIP</a></li><li><a href="/v/252/">Cariuma</a></li><li><a href="/v/201/converse">Converse</a></li><li><a href="/v/257/">D.Franklin</a></li><li><a href="/v/209/dr-martens">Dr.Martens</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">E-H</li><li><a href="/v/205/fullhardy">Fullhardy</a></li><li><a href="/v/255/">Goorin Bros.</a></li><li><a href="/v/229/huf">HUF</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">I-L</li><li><a href="/v/253/">Jason Markk</a></li><li><a href="/v/251/">Komono</a></li><li><a href="/v/256/">Lundhags</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">M-P</li><li><a href="/v/203/new-balance">New Balance</a></li><li><a href="/v/237/">On</a></li><li><a href="/v/207/new-era">New Era</a></li><li><a href="/v/258/">Primitive</a></li><li><a href="/v/202/puma">Puma</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">Q-T</li><li><a href="/v/215/rains">Rains</a></li><li><a href="/v/218/sneaky">Sneaky</a></li><li><a href="/v/210/the-north-face">The North Face</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">U-Z</li><li><a href="/v/213/vans">Vans</a></li><li><a href="/v/206/zapatos">Zapatos</a></li></ul></div></div><i class="expnd store-icon-plus"></i></li><li><a class="expander" href="/shopall?z=1"><i class="mi mi-percent"></i><span>Výpredaj</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=1">Podľa výšky zľavy</a></li></li><li><a href="/shopall?z=1">Všetky</a></li><li><a href="/shopall?z=10">Zľavy od 10%</a></li><li><a href="/shopall?z=30">Zľavy od 30%</a></li><li><a href="/shopall?z=50">Zľavy od 50%</a></li><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=321">Špeciálne zľavy</a></li></li><li><a href="/shopall?z=321">Špeciálne ponuky</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="#">Zľavy podľa kategórie</a></li><li><a href="/Katalog/420/muzi?z=1">Muži</a></li><li><a href="/Katalog/421/zeny?z=1">Ženy</a></li><li><a href="/Katalog/422/doplnky?z=1">Doplnky</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Zľavy podľa značky</div><div id="brands-menu416" class="brands-menu"><ul><li><a href="/shopall?v=237&z=1"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On" /></a></li><li><a href="/shopall?v=217&z=1"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/shopall?v=209&z=1"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/shopall?v=201&z=1"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/shopall?v=202&z=1"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/shopall?v=229&z=1"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/shopall?v=207&z=1"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/shopall?v=210&z=1"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/shopall?v=203&z=1"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/shopall?v=251&z=1"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/shopall?v=252&z=1"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/shopall?v=253&z=1"><img data-src="https://shoesindustries.com/assets/1/JM1.png" alt="Jason Markk" /></a></li><li><a href="/shopall?v=254&z=1"><img data-src="https://shoesindustries.com/assets/1/capslab.png" alt="Capslab" /></a></li><li><a href="/shopall?v=255&z=1"><img data-src="https://shoesindustries.com/assets/1/goorinbros.png" alt="Goorin Bros" /></a></li><li><a href="/shopall?v=256&z=1"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/shopall?v=257&z=1"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li><li><a href="/shopall?v=258&z=1"><img data-src="https://shoesindustries.com/gallery/logo-brand/primitive1.webp" alt="Primitive" /></a></li><li><a href="/shopall?v=205&z=1"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/shopall?v=206&z=1"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/shopall?v=215&z=1"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/shopall?v=196&z=1"><img data-src="https://shoesindustries.com/assets/1/arkk1.png" alt="ARKK Copenhagen" /></a></li><li><a href="/shopall?v=230&z=1"><img data-src="https://shoesindustries.com/assets/1/market1.png" alt="Chinatown Market" /></a></li><li><a href="/shopall?v=233&z=1"><img data-src="https://shoesindustries.com/assets/loga-znacky/adidas_logo.png" alt="Adidas Originals" /></a></li><li><a href="/shopall?v=218&z=1"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/shopall?v=222&z=1"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/shopall?v=225&z=1"><img data-src="https://shoesindustries.com/assets/1/champion1.png" alt="Champion" /></a></li></ul></div></div></div></div><i class="expnd store-icon-plus"></i></li><li><a class="" href="/Katalog/542/detske"><span>Detské</span></a></li> </ul> <div Class="m-stranky d-md-none"> <div Class="fw-bolder mb-2">Nakupovanie</div> <a class="first" href="/ShippingPayment">Doprava a platba</a><a class="first" href="/cashback">Cashback</a><a class="first" href="/Return">Vrátenie tovaru</a><a class="first" href="/Claim">Reklamácia</a><a class="first" href="/contact">Kontakt</a><a class="first" href="/Tag/kariera">Kariéra</a><a class="first" href="/Tag/o-nas">O nás</a> </div> </div> </nav> </div> </div> </header> <div Class="body-content "> <div class="contact-page"> <div class="container"> <div class="page-header"> <h1>Zákaznícky servis</h1> </div> <div class="sb sc"> <div class="container-fluid container-margin contact"> <div class="row contact-layout"> <div class="col-12 col-lg-4 col-xl-3"> <aside class="contact-help-sidebar"> <div class="contact-left-ai-slot"></div> <div class="contact-left-availability"> <div class="contact-left-availability-title"> <span class="contact-left-panel-icon contact-left-panel-icon-contact"> <span class="store-icon-phone-solid"></span> </span> <span>Kontakt</span> </div> <div class="contact-left-availability-row contact-left-time"> <div><strong>Pondelok - Piatok</strong> <span>8:00 - 16:00</span></div> </div> <div class="contact-left-availability-divider"></div> <div class="contact-left-availability-row contact-left-email"><span class="contact-left-panel-icon contact-left-panel-icon-email"> <span class="store-icon-envelope"></span> </span> <div><strong>E-mail</strong> <a href="mailto:info@shiesindustries.com">info@shiesindustries.com</a></div> </div> <div class="contact-left-actions"><a class="btn contact-left-action-btn contact-left-action-whatsapp" href="https://api.whatsapp.com/send?phone=0948492549" target="_blank"> <span class="store-icon-whatsappx"></span> <strong>WhatsApp</strong> </a></div> </div> <div class="contact-help-search"> <select class="form-control" id="najdihelp" name="najdihelp"></select> </div> <div class="contact-help-card"> <div class="contact-help-title"> <span class="mi mi-informations"></span> <span>Centrum pomoci</span> </div> <div class="help-menu contact-help-menu"> <a class="" href="/Contact/1/objednavky#helps"> <span class="mi mi-fast-delivery"></span> <span>Objednávky</span> </a> <a class="active" href="/Contact/2/doprava#helps"> <span class="mi mi-van"></span> <span>Doprava</span> </a> <a class="" href="/Contact/3/platby#helps"> <span class="mi mi-wallet"></span> <span>Platby</span> </a> <a class="" href="/Contact/4/vratenie-tovaru#helps"> <span class="mi mi-delivery-box"></span> <span>Vrátenie tovaru</span> </a> <a class="" href="/Contact/5/reklamacia#helps"> <span class="mi mi-contract"></span> <span>Reklamácia</span> </a> <a class="" href="/Contact/6/spolocnost#helps"> <span class="mi mi-hostel"></span> <span>Spoločnosť</span> </a> <a class="" href="/Contact/7/zlavove-kupony#helps"> <span class="mi mi mi-sales "></span> <span>Zľavové kupóny</span> </a> </div> </div> </aside> </div> <div class="col-12 col-lg-8 col-xl-9"> <div class="contact-right"> <div class="contact-panel contact-help-result-panel" id="helps"> <div class="help-list"> <div class="help-item"> <h4 class="help-title"> <span class="mi mi-informations"></span> Kuriér ma nezastihol doma pri doručení zásielky. Čo mám robiť? </h4> <div class="help-content"> <p data-start="78" data-end="188">Ak vás kuriér nezastihol na adrese doručenia, doručenie zásielky by mal zopakovať ešte dvakrát.</p> <p data-start="190" data-end="406" data-is-last-node="" data-is-only-node="">Opakované doručenie balíka nie je spojené so žiadnymi ďalšími poplatkami. Odporúčame sledovať SMS alebo e-mail od dopravcu, kde môžu byť uvedené informácie o ďalšom pokuse o doručenie alebo možnosti úpravy doručenia.</p> </div> <div class="help-link"> <a href="/Contact/2/doprava/24/kurier-ma-nezastihol-doma-pri-doruceni-zasielky-co-mam-robit#helps"> viac info </a> </div> </div> <div class="help-item"> <h4 class="help-title"> <span class="mi mi-informations"></span> Čo mám robiť, ak prišla zásielka poškodená alebo je poškodený obal balíka? </h4> <div class="help-content"> <p data-start="90" data-end="277">Ak je zásielka pri doručení viditeľne poškodená, napríklad má poškodený obal, je roztrhnutá, preliačená alebo vzbudzuje pochybnosti, odporúčame balík od kuriéra nepreberať.</p> <p data-start="279" data-end="458">Poškodenú zásielku odmietnite prevziať a čo najskôr nás kontaktujte e-mailom. Situáciu preveríme a budeme sa snažiť zabezpečiť nové odoslanie tovaru alebo vrátenie uhradenej sumy.</p> <p data-start="460" data-end="711" data-is-last-node="" data-is-only-node="">Ak poškodenie zistíte až po prevzatí balíka, odporúčame čo najskôr kontaktovať dopravcu a požiadať o spísanie protokolu o škode. Zároveň nás prosím informujte, aby sme vám pomohli s ďalším postupom, spätným odoslaním tovaru a vybavením celej situácie.</p> </div> <div class="help-link"> <a href="/Contact/2/doprava/25/co-mam-robit-ak-prisla-zasielka-poskodena-alebo-je-poskodeny-obal-balika#helps"> viac info </a> </div> </div> <div class="help-item"> <h4 class="help-title"> <span class="mi mi-informations"></span> Bude ma kuriér pred doručením balíka kontaktovať telefonicky alebo SMS správou? </h4> <div class="help-content"> <p data-start="95" data-end="233">Kuriér nie je povinný kontaktovať adresáta pred doručením zásielky, preto telefonát ani SMS pred doručením nevieme zaručiť.</p> <p data-start="235" data-end="463">Vo väčšine prípadov však dopravca zákazníka informuje o doručení vopred, napríklad SMS správou, e-mailom alebo telefonicky. Podľa skúseností kuriér často volá v deň doručenia, zvyčajne ráno alebo krátko pred príchodom na adresu.</p> <p data-start="465" data-end="588" data-is-last-node="" data-is-only-node="">Odporúčame preto sledovať telefón, e-mail a správy od dopravcu, kde môžu byť uvedené aj možnosti úpravy doručenia zásielky.</p> </div> <div class="help-link"> <a href="/Contact/2/doprava/27/bude-ma-kurier-pred-dorucenim-balika-kontaktovat-telefonicky-alebo-sms-spravou#helps"> viac info </a> </div> </div> <div class="help-item"> <h4 class="help-title"> <span class="mi mi-informations"></span> Je možné zmeniť adresu doručenia objednávky? </h4> <div class="help-content"> <p data-start="60" data-end="188">Áno, adresu doručenia je možné zmeniť, ak objednávka ešte nebola odovzdaná dopravcovi alebo odoslaná do prepravy.</p> <p data-start="190" data-end="388" data-is-last-node="" data-is-only-node="">Ak potrebujete upraviť doručovaciu adresu, kontaktujte nás čo najskôr e-mailom. Do správy uveďte číslo objednávky a novú adresu doručenia. Ak to bude ešte možné, adresu vo vašej objednávke upravíme.</p> </div> <div class="help-link"> <a href="/Contact/2/doprava/37/je-mozne-zmenit-adresu-dorucenia-objednavky#helps"> viac info </a> </div> </div> <div class="help-item"> <h4 class="help-title"> <span class="mi mi-informations"></span> Od akej sumy je doprava zdarma a kde nájdem ceny dopravy? </h4> <div class="help-content"> <p>Informácie o doprave zdarma, cene dopravy a možnostiach platby nájdete na stránke <a href="/ShippingPayment">Doprava a platba</a>.</p> <p>Dostupné spôsoby doručenia, výdajné miesta, kuriérske doručenie, ceny dopravy aj prípadná hranica pre dopravu zdarma sa zobrazia aj priamo v košíku pri vytváraní objednávky.</p> </div> <div class="help-link"> <a href="/Contact/2/doprava/41/od-akej-sumy-je-doprava-zdarma-a-kde-najdem-ceny-dopravy#helps"> viac info </a> </div> </div> <div class="help-item"> <h4 class="help-title"> <span class="mi mi-informations"></span> Aká je doba dodania, kedy bude objednávka odoslaná a kedy mi príde balík? </h4> <div class="help-content"> <p data-start="89" data-end="213">Predpokladaný dátum odoslania a doručenia nájdete v detaile každého produktu ešte pred vytvorením objednávky.</p> <p data-start="215" data-end="445" data-is-last-node="" data-is-only-node="">Po vytvorení objednávky nájdete aktuálny dátum odoslania, predpokladané doručenie a stav objednávky aj v detaile svojej objednávky. Termín sa môže líšiť podľa dostupnosti konkrétneho produktu, skladu a zvoleného spôsobu doručenia.</p> </div> <div class="help-link"> <a href="/Contact/2/doprava/46/aka-je-doba-dodania-kedy-bude-objednavka-odoslana-a-kedy-mi-pride-balik#helps"> viac info </a> </div> </div> <div class="help-item"> <h4 class="help-title"> <span class="mi mi-informations"></span> Čo mám robiť, ak mi prišla nekompletná objednávka alebo v balíku chýba tovar? </h4> <div class="help-content"> <p data-start="93" data-end="257">Ak vám prišla nekompletná objednávka, v balíku chýba produkt alebo ste dostali menej položiek, než ste si objednali, kontaktujte nás prosím e-mailom.</p> <p data-start="259" data-end="415" data-is-last-node="" data-is-only-node="">Do správy uveďte číslo objednávky a informáciu, ktorý produkt alebo príslušenstvo v zásielke chýba. Situáciu preveríme a problém vyriešime čo najrýchlejšie.</p> </div> <div class="help-link"> <a href="/Contact/2/doprava/47/co-mam-robit-ak-mi-prisla-nekompletna-objednavka-alebo-v-baliku-chyba-tovar#helps"> viac info </a> </div> </div> <div class="help-item"> <h4 class="help-title"> <span class="mi mi-informations"></span> Kedy bude moja objednávka doručená a kde nájdem dátum doručenia? </h4> <div class="help-content"> <p data-start="80" data-end="174">Predpokladaný dátum odoslania aj doručenia nájdete v detaile svojej objednávky.</p> <p data-start="176" data-end="426" data-is-last-node="" data-is-only-node="">Stav objednávky sa priebežne aktualizuje, takže si tam môžete overiť, či sa objednávka pripravuje, čaká na naskladnenie, bola odoslaná alebo už bola odovzdaná dopravcovi. Po odoslaní zásielky môžete doručenie sledovať aj podľa informácií od dopravcu.</p> </div> <div class="help-link"> <a href="/Contact/2/doprava/48/kedy-bude-moja-objednavka-dorucena-a-kde-najdem-datum-dorucenia#helps"> viac info </a> </div> </div> <div class="help-item"> <h4 class="help-title"> <span class="mi mi-informations"></span> Môžem zmeniť spôsob dopravy po vytvorení objednávky? </h4> <div class="help-content"> <p data-start="68" data-end="201">Áno, spôsob dopravy si môžete zmeniť sami v detaile objednávky, ale iba v prípade, že objednávka ešte nebola odoslaná.</p> <p data-start="203" data-end="346">Zmena dopravy je možná len pri objednávke s platbou na dobierku, pretože pri zmene spôsobu doručenia sa môže zmeniť aj celková cena objednávky.</p> <p data-start="348" data-end="439" data-is-last-node="" data-is-only-node="">Ak už bola objednávka odovzdaná dopravcovi, spôsob dopravy už bohužiaľ nie je možné zmeniť.</p> </div> <div class="help-link"> <a href="/Contact/2/doprava/55/mozem-zmenit-sposob-dopravy-po-vytvoreni-objednavky#helps"> viac info </a> </div> </div> </div> <div class="contact-help-bottom"> <p> <strong>Nepomohli ti naše odpovede?</strong> </p> <a class="contact-outline-link" href="/Contact"> <span class="store-icon-messagexx"></span> <strong>Napíšte nám</strong> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="d-none"><div class="newsletter-container"> <div class="container h-100"> <div class="newsletter-banner newsletter-form"> <div class="row align-items-center h-100 g-0"> <div class="col-12 col-lg-5"> <div class="newsletter-banner__visual"> <img src="/content/klient/shield/images/newsletterbg.webp" alt="Newsletter" class="newsletter-banner__image" /> </div> </div> <div class="col-12 col-lg-7"> <div class="newsletter-banner__body"> <div class="newsletter-banner__title newsletter-title"> Prihláste sa k odberu nášho newslettera a získajte zľavu <span>10,00 €</span> na prvú objednávku. </div> <div class="newsletter-banner__min-price newsletter-minimum-note"> <p>Minimálna hodnota objednávky: <strong>200,00 €</strong> </p> </div> <div class="newsletter-banner__content"> <div class="form-group newsletter-banner__form"> <div class="newsletter-banner__input-wrap"> <span class="store-icon-envelope newsletter-banner__input-icon"></span> <input type="text" class="mail form-control" placeholder="E-mail" /> </div> <button class="btn btn-primary btn-odoslat newsletter-banner__button"> Odoslať </button> <div class="alert d-none result newsletter-banner__alert"></div> </div> </div> </div> </div> </div> </div> </div> </div></div> <div id="footer"> <div class="container"> <div class="row"> <div Class="col-12 col-lg-3 footer__logo-col"> <a class="footer__logo" href="/"><img src="/Content/klient/shoesindustries/Images/store_logo.svg" alt="ShoesIndustries.sk"></a> <div Class="mt-4"> <strong>Fakturačné údaje: </strong><br>SHOES INDUSTRIES EU s.r.o. <br>Hany Ponickej 10B <br>84106 Bratislava <br>IČO: 50164783 <br>DIC: 2120257909 <br>IČ DPH: SK2120257909 </div> </div> <div Class="col-12 col-md-6 col-lg-2 footer-kontakt mt-4 mt-lg-0"> <div Class="footer-section-title">Kontakt</div> <p><a href="mailto:info@shoesindustries.com ">info@shoesindustries.com </a></p> <p class="footer-contact-us"><img src="/Content/klient/ShoesIndustries/Images/envelope.svg"> <a href="/contact">Napíšte nám</a></p> <p> Pondelok až piatok: <br> Online <strong>11:00 - 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