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<div><a href="/lang/init/sk"><span class="lang lang-sk"></span> <span>Slovensky</span></a></div> </li><li class="list-group-item"><div class="cb-main"><div class="cb-container"><input type="checkbox" /> <span class="checkmark"></span></div></div> <div><a href="/lang/init/eu"><span class="lang lang-eu"></span> <span>English</span></a></div> </li></ul></div></div> </div> <div class="user-controls d-flex align-items-center"><a href="/oblubene"><i class="store-icon-heart-solid"></i><span class="badge"><span class="count-oblubene">0</span></span></a></div> <div> <Span Class='nav-menus-wrapper-close-button'><i class="store-icon-times-solid"></i></Span></div> </div> <ul Class="nav-menu navigation-links"> <li><a class="" href="/novinky"><i class="mi mi-new"></i><span>Novinky</span></a></li><li><a class="expander" href="/Katalog/420/muzi"><i class="mi mi-male"></i><span>Muži</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Katalog/429/obuv">Obuv</a></li><li><a href="/Katalog/430/tenisky">Tenisky</a></li><li><a href="/Katalog/431/topanky">Topánky</a></li><li><a href="/Katalog/432/slapky">Šľapky</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Katalog/433/oblecenie">Oblečenie</a></li><li><a href="/Katalog/434/tricka-a-tielka">Tričká a tielka</a></li><li><a href="/Katalog/435/mikiny-a-svetre">Mikiny a svetre</a></li><li><a href="/Katalog/436/nohavice">Nohavice</a></li><li><a href="/Katalog/442/bundy-a-kabaty">Bundy a kabáty</a></li><li><a href="/Katalog/443/plavky">Plavky</a></li><li><a href="/Katalog/510/kosele">Košele</a></li><li><a href="/Katalog/522/teplaky">Tepláky</a></li><li><a href="/Katalog/531/vesty">Vesty</a></li><li><a href="/Katalog/529/kratasy">Kraťasy</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Obľúbené značky</div><div id="brands-menu420" class="brands-menu"><ul><li><a href="/Katalog/420/muzi?v=201"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/Katalog/420/muzi?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Katalog/420/muzi?v=203"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/Katalog/420/muzi?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Katalog/420/muzi?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Katalog/420/muzi?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Katalog/420/muzi?v=209"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/Katalog/420/muzi?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Katalog/420/muzi?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Katalog/420/muzi?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Katalog/420/muzi?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Katalog/420/muzi?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Katalog/420/muzi?v=229"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/Katalog/420/muzi?v=230"><img data-src="https://shoesindustries.com/assets/1/market1.png" alt="Chinatown Market" /></a></li><li><a href="/Katalog/420/muzi?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On" /></a></li><li><a href="/Katalog/420/muzi?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Katalog/420/muzi?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Katalog/420/muzi?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Katalog/420/muzi?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li><li><a href="/Katalog/420/muzi?v=258"><img data-src="https://shoesindustries.com/gallery/logo-brand/primitive1.webp" alt="Primitive" /></a></li></ul></div></div></div></div><i class="expnd store-icon-plus"></i></li><li><a class="expander" href="/Katalog/421/zeny"><i class="mi mi-female"></i><span>Ženy</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Katalog/438/obuv">Obuv</a></li><li><a href="/Katalog/439/tenisky">Tenisky</a></li><li><a href="/Katalog/440/topanky">Topánky</a></li><li><a href="/Katalog/441/slapky">Šľapky</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Katalog/437/oblecenie">Oblečenie</a></li><li><a href="/Katalog/532/vesty">Vesty</a></li><li><a href="/Katalog/528/teplaky">Tepláky</a></li><li><a href="/Katalog/446/tricka-a-tielka">Tričká a tielka</a></li><li><a href="/Katalog/447/mikiny-a-svetry">Mikiny a svetry</a></li><li><a href="/Katalog/448/nohavice">Nohavice</a></li><li><a href="/Katalog/449/bundy-a-kabaty">Bundy a kabáty</a></li><li><a href="/Katalog/530/kratasy">Kraťasy</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Obľúbené značky</div><div id="brands-menu421" class="brands-menu"><ul><li><a href="/Katalog/421/zeny?v=201"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/Katalog/421/zeny?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Katalog/421/zeny?v=203"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/Katalog/421/zeny?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Katalog/421/zeny?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Katalog/421/zeny?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Katalog/421/zeny?v=209"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/Katalog/421/zeny?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Katalog/421/zeny?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Katalog/421/zeny?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Katalog/421/zeny?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Katalog/421/zeny?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Katalog/421/zeny?v=225"><img data-src="https://shoesindustries.com/assets/1/champion1.png" alt="Champion" /></a></li><li><a href="/Katalog/421/zeny?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On" /></a></li><li><a href="/Katalog/421/zeny?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Katalog/421/zeny?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Katalog/421/zeny?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Katalog/421/zeny?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-plus"></i></li><li><a class="expander" href="/Katalog/422/doplnky"><i class="mi mi-cap"></i><span>Doplnky</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-2"><li class="megamenu-list-title"><a href="/Katalog/494/doplnky">Doplnky</a></li><li><a href="/Katalog/504/saly">Šály</a></li><li><a href="/Katalog/507/rukavice">Rukavice</a></li><li><a href="/Katalog/509/klobuky">Klobúky</a></li><li><a href="/Katalog/490/starostlivost-o-obuv">Starostlivosť o obuv</a></li><li><a href="/Katalog/476/batohy-a-tasky">Batohy a tašky</a></li><li><a href="/Katalog/472/ciapky-a-siltovky">Čiapky a šiltovky</a></li><li><a href="/Katalog/477/slnecne-okuliare">Slnečné okuliare</a></li><li><a href="/Katalog/474/opasky">Opasky</a></li><li><a href="/Katalog/473/ponozky">Ponožky</a></li><li><a href="/Katalog/496/ladvinky">Ľadvinky</a></li><li><a href="/Katalog/527/doplnky">Doplnky</a></li></ul><div class="megamenu-list list-col-2"><div class="brands-title">Obľúbené značky</div><div id="brands-menu422" class="brands-menu"><ul><li><a href="/Katalog/422/doplnky?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Katalog/422/doplnky?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Katalog/422/doplnky?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Katalog/422/doplnky?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Katalog/422/doplnky?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Katalog/422/doplnky?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Katalog/422/doplnky?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Katalog/422/doplnky?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Katalog/422/doplnky?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Katalog/422/doplnky?v=229"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/Katalog/422/doplnky?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On" /></a></li><li><a href="/Katalog/422/doplnky?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Katalog/422/doplnky?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Katalog/422/doplnky?v=253"><img data-src="https://shoesindustries.com/assets/1/JM1.png" alt="Jason Markk" /></a></li><li><a href="/Katalog/422/doplnky?v=254"><img data-src="https://shoesindustries.com/assets/1/capslab.png" alt="Capslab" /></a></li><li><a href="/Katalog/422/doplnky?v=255"><img data-src="https://shoesindustries.com/assets/1/goorinbros.png" alt="Goorin Bros" /></a></li><li><a href="/Katalog/422/doplnky?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Katalog/422/doplnky?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-plus"></i></li><li><a class="expander" href="/Katalog/415/znacky"><i class="mi mi-star"></i><span>Značky</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">A-D</li><li><a href="/v/254/">Capslab</a></li><li><a href="/v/217/carhartt-wip">Carhartt WIP</a></li><li><a href="/v/252/">Cariuma</a></li><li><a href="/v/201/converse">Converse</a></li><li><a href="/v/257/">D.Franklin</a></li><li><a href="/v/209/dr-martens">Dr.Martens</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">E-H</li><li><a href="/v/205/fullhardy">Fullhardy</a></li><li><a href="/v/255/">Goorin Bros.</a></li><li><a href="/v/229/huf">HUF</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">I-L</li><li><a href="/v/253/">Jason Markk</a></li><li><a href="/v/251/">Komono</a></li><li><a href="/v/256/">Lundhags</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">M-P</li><li><a href="/v/203/new-balance">New Balance</a></li><li><a href="/v/237/">On</a></li><li><a href="/v/207/new-era">New Era</a></li><li><a href="/v/258/">Primitive</a></li><li><a href="/v/202/puma">Puma</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">Q-T</li><li><a href="/v/215/rains">Rains</a></li><li><a href="/v/218/sneaky">Sneaky</a></li><li><a href="/v/210/the-north-face">The North Face</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">U-Z</li><li><a href="/v/213/vans">Vans</a></li><li><a href="/v/206/zapatos">Zapatos</a></li></ul></div></div><i class="expnd store-icon-plus"></i></li><li><a class="expander" href="/shopall?z=1"><i class="mi mi-percent"></i><span>Výpredaj</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=1">Podľa výšky zľavy</a></li></li><li><a href="/shopall?z=1">Všetky</a></li><li><a href="/shopall?z=10">Zľavy od 10%</a></li><li><a href="/shopall?z=30">Zľavy od 30%</a></li><li><a href="/shopall?z=50">Zľavy od 50%</a></li><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=321">Špeciálne zľavy</a></li></li><li><a href="/shopall?z=321">Špeciálne ponuky</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="#">Zľavy podľa kategórie</a></li><li><a href="/Katalog/420/muzi?z=1">Muži</a></li><li><a href="/Katalog/421/zeny?z=1">Ženy</a></li><li><a href="/Katalog/422/doplnky?z=1">Doplnky</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Zľavy podľa značky</div><div id="brands-menu416" class="brands-menu"><ul><li><a href="/shopall?v=237&z=1"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On" /></a></li><li><a href="/shopall?v=217&z=1"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/shopall?v=209&z=1"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/shopall?v=201&z=1"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/shopall?v=202&z=1"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/shopall?v=229&z=1"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/shopall?v=207&z=1"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/shopall?v=210&z=1"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/shopall?v=203&z=1"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/shopall?v=251&z=1"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/shopall?v=252&z=1"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/shopall?v=253&z=1"><img data-src="https://shoesindustries.com/assets/1/JM1.png" alt="Jason Markk" /></a></li><li><a href="/shopall?v=254&z=1"><img data-src="https://shoesindustries.com/assets/1/capslab.png" alt="Capslab" /></a></li><li><a href="/shopall?v=255&z=1"><img data-src="https://shoesindustries.com/assets/1/goorinbros.png" alt="Goorin Bros" /></a></li><li><a href="/shopall?v=256&z=1"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/shopall?v=257&z=1"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li><li><a href="/shopall?v=258&z=1"><img data-src="https://shoesindustries.com/gallery/logo-brand/primitive1.webp" alt="Primitive" /></a></li><li><a href="/shopall?v=205&z=1"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/shopall?v=206&z=1"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/shopall?v=215&z=1"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/shopall?v=196&z=1"><img data-src="https://shoesindustries.com/assets/1/arkk1.png" alt="ARKK Copenhagen" /></a></li><li><a href="/shopall?v=230&z=1"><img data-src="https://shoesindustries.com/assets/1/market1.png" alt="Chinatown Market" /></a></li><li><a href="/shopall?v=233&z=1"><img data-src="https://shoesindustries.com/assets/loga-znacky/adidas_logo.png" alt="Adidas Originals" /></a></li><li><a href="/shopall?v=218&z=1"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/shopall?v=222&z=1"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/shopall?v=225&z=1"><img data-src="https://shoesindustries.com/assets/1/champion1.png" alt="Champion" /></a></li></ul></div></div></div></div><i class="expnd store-icon-plus"></i></li><li><a class="" href="/Katalog/542/detske"><span>Detské</span></a></li> </ul> <div Class="m-stranky d-md-none"> <div Class="fw-bolder mb-2">Nakupovanie</div> <a class="first" href="/ShippingPayment">Doprava a platba</a><a class="first" href="/cashback">Cashback</a><a class="first" href="/Return">Vrátenie tovaru</a><a class="first" href="/Claim">Reklamácia</a><a class="first" href="/contact">Kontakt</a><a class="first" href="/Tag/kariera">Kariéra</a><a class="first" href="/Tag/o-nas">O nás</a> </div> </div> </nav> </div> </div> </header> <div Class="body-content "> <div class="contact-page"> <div class="container"> <div class="page-header"> <h1>Zákaznícky servis</h1> </div> <div class="sb sc"> <div class="container-fluid container-margin contact"> <div class="row contact-layout"> <div class="col-12 col-lg-4 col-xl-3"> <aside class="contact-help-sidebar"> <div class="contact-left-ai-slot"></div> <div class="contact-left-availability"> <div class="contact-left-availability-title"> <span class="contact-left-panel-icon contact-left-panel-icon-contact"> <span class="store-icon-phone-solid"></span> </span> <span>Kontakt</span> </div> <div class="contact-left-availability-row contact-left-time"> <div><strong>Pondelok - Piatok</strong> <span>8:00 - 16:00</span></div> </div> <div class="contact-left-availability-divider"></div> <div class="contact-left-availability-row contact-left-email"><span class="contact-left-panel-icon contact-left-panel-icon-email"> <span class="store-icon-envelope"></span> </span> <div><strong>E-mail</strong> <a href="mailto:info@shiesindustries.com">info@shiesindustries.com</a></div> </div> <div class="contact-left-actions"><a class="btn contact-left-action-btn contact-left-action-whatsapp" href="https://api.whatsapp.com/send?phone=0948492549" target="_blank"> <span class="store-icon-whatsappx"></span> <strong>WhatsApp</strong> </a></div> </div> <div class="contact-help-search"> <select class="form-control" id="najdihelp" name="najdihelp"></select> </div> <div class="contact-help-card"> <div class="contact-help-title"> <span class="mi mi-informations"></span> <span>Centrum pomoci</span> </div> <div class="help-menu contact-help-menu"> <a class="" href="/Contact/1/objednavky#helps"> <span class="mi mi-fast-delivery"></span> <span>Objednávky</span> </a> <a class="" href="/Contact/2/doprava#helps"> <span class="mi mi-van"></span> <span>Doprava</span> </a> <a class="" href="/Contact/3/platby#helps"> <span class="mi mi-wallet"></span> <span>Platby</span> </a> <a class="active" href="/Contact/4/vratenie-tovaru#helps"> <span class="mi mi-delivery-box"></span> <span>Vrátenie tovaru</span> </a> <a class="" href="/Contact/5/reklamacia#helps"> <span class="mi mi-contract"></span> <span>Reklamácia</span> </a> <a class="" href="/Contact/6/spolocnost#helps"> <span class="mi mi-hostel"></span> <span>Spoločnosť</span> </a> <a class="" href="/Contact/7/zlavove-kupony#helps"> <span class="mi mi mi-sales "></span> <span>Zľavové kupóny</span> </a> </div> </div> </aside> </div> <div class="col-12 col-lg-8 col-xl-9"> <div class="contact-right"> <div class="contact-panel contact-help-result-panel" id="helps"> <div class="help-list"> <div class="help-item"> <h4 class="help-title"> <span class="mi mi-informations"></span> Môžem objednaný tovar vymeniť za iný produkt, farbu alebo model? </h4> <div class="help-content"> <p>Priama výmena tovaru u nás bohužiaľ nie je možná. Ak vám produkt nevyhovuje, nesedí vám model, farba alebo ste si objednali nesprávny tovar, môžete ho vrátiť do 14 dní od doručenia a my vám vrátime peniaze. Formulár na vrátenie tovaru nájdete v detaile svojej objednávky. Následne si môžete vytvoriť novú objednávku na správny produkt.</p> </div> <div class="help-link"> <a href="/Contact/4/vratenie-tovaru/6/mozem-objednany-tovar-vymenit-za-iny-produkt-farbu-alebo-model#helps"> viac info </a> </div> </div> <div class="help-item"> <h4 class="help-title"> <span class="mi mi-informations"></span> Ako môžem vrátiť tovar a kde nájdem formulár na vrátenie objednávky? </h4> <div class="help-content"> <p>Ak chcete vrátiť zakúpený tovar, vyplňte online formulár na vrátenie produktu, ktorý nájdete v detaile vašej objednávky alebo priamo na stránke <a href="/return">Vrátenie tovaru</a>.</p> <p>Po vyplnení formulára pošlite tovar na adresu uvedenú v online formulári vrátenia. Peniaze vám vrátime na účet do 14 dní odo dňa prijatia vráteného balíka.</p> <ul class="list-group"> <li class="list-group-item">Tovar môžete vrátiť do 14 dní odo dňa prevzatia zásielky.</li> <li class="list-group-item">Pri vrátení tovaru nemusíte uvádzať dôvod, ale budeme radi, ak ho doplníte. Pomáha nám to zlepšovať ponuku produktov aj fungovanie obchodu.</li> <li class="list-group-item">Vrátený produkt musí byť kompletný, ideálne v pôvodnom balení a so všetkým príslušenstvom.</li> <li class="list-group-item">Ak je tovar poškodený alebo používaný viac, než je potrebné na bežné vyskúšanie, môže dôjsť k zníženiu vrátenej sumy v súlade s obchodnými podmienkami a platnými právnymi predpismi.</li> </ul> </div> <div class="help-link"> <a href="/Contact/4/vratenie-tovaru/7/ako-mozem-vratit-tovar-a-kde-najdem-formular-na-vratenie-objednavky#helps"> viac info </a> </div> </div> <div class="help-item"> <h4 class="help-title"> <span class="mi mi-informations"></span> Na akú adresu mám poslať tovar pri vrátení objednávky? </h4> <div class="help-content"> <p data-start="289" data-end="461">Adresu na vrátenie tovaru nájdete v online formulári na vrátenie objednávky. Formulár je dostupný v detaile vašej objednávky alebo priamo na stránke /return.</p> <p data-start="463" data-end="636" data-is-last-node="" data-is-only-node="">Pred odoslaním balíka prosím najprv vyplňte formulár na vrátenie tovaru. Po jeho vyplnení sa vám zobrazia všetky potrebné informácie vrátane adresy, kam máte produkt zaslať.</p> </div> <div class="help-link"> <a href="/Contact/4/vratenie-tovaru/9/na-aku-adresu-mam-poslat-tovar-pri-vrateni-objednavky#helps"> viac info </a> </div> </div> <div class="help-item"> <h4 class="help-title"> <span class="mi mi-informations"></span> Ako mi vrátite peniaze za vrátenú alebo stornovanú objednávku? </h4> <div class="help-content"> <p data-start="78" data-end="330">Peniaze vraciame vždy rovnakým spôsobom, akým bola objednávka zaplatená. Ak bola objednávka zaplatená online kartou alebo inou online platbou, suma bude vrátená automaticky späť na účet alebo platobnú kartu, z ktorej bola platba prijatá.</p> <p data-start="332" data-end="543">Ak bola objednávka zaplatená na dobierku, peniaze vám vrátime bankovým prevodom. V takom prípade je potrebné vo formulári na vrátenie tovaru vyplniť číslo bankového účtu v tvare IBAN a SWIFT/BIC kód vašej banky.</p> <p data-start="545" data-end="611" data-is-last-node="" data-is-only-node="">Vrátenie peňazí spracujeme po prijatí a kontrole vráteného balíka.</p> </div> <div class="help-link"> <a href="/Contact/4/vratenie-tovaru/20/ako-mi-vratite-peniaze-za-vratenu-alebo-stornovanu-objednavku#helps"> viac info </a> </div> </div> <div class="help-item"> <h4 class="help-title"> <span class="mi mi-informations"></span> Ako dlho trvá spracovanie vrátenia tovaru a kedy dostanem peniaze späť? </h4> <div class="help-content"> <p data-start="87" data-end="210">Spracovanie vráteného balíka a vrátenie peňazí prebehne do 14 dní odo dňa doručenia zásielky na našu adresu.</p> <p data-start="212" data-end="459" data-is-last-node="" data-is-only-node="">Po prijatí balíka skontrolujeme vrátený tovar a následne vám peniaze vrátime podľa spôsobu platby. Pri online platbe bude suma vrátená späť na pôvodnú platobnú kartu alebo účet, pri dobierke na bankový účet uvedený vo formulári na vrátenie tovaru.</p> </div> <div class="help-link"> <a href="/Contact/4/vratenie-tovaru/21/ako-dlho-trva-spracovanie-vratenia-tovaru-a-kedy-dostanem-peniaze-spat#helps"> viac info </a> </div> </div> </div> <div class="contact-help-bottom"> <p> <strong>Nepomohli ti naše odpovede?</strong> </p> <a class="contact-outline-link" href="/Contact"> <span class="store-icon-messagexx"></span> <strong>Napíšte nám</strong> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="d-none"><div class="newsletter-container"> <div class="container h-100"> <div class="newsletter-banner newsletter-form"> <div class="row align-items-center h-100 g-0"> <div class="col-12 col-lg-5"> <div class="newsletter-banner__visual"> <img src="/content/klient/shield/images/newsletterbg.webp" alt="Newsletter" class="newsletter-banner__image" /> </div> </div> <div class="col-12 col-lg-7"> <div class="newsletter-banner__body"> <div class="newsletter-banner__title newsletter-title"> Prihláste sa k odberu nášho newslettera a získajte zľavu <span>10,00 €</span> na prvú objednávku. </div> <div class="newsletter-banner__min-price newsletter-minimum-note"> <p>Minimálna hodnota objednávky: <strong>200,00 €</strong> </p> </div> <div class="newsletter-banner__content"> <div class="form-group newsletter-banner__form"> <div class="newsletter-banner__input-wrap"> <span class="store-icon-envelope newsletter-banner__input-icon"></span> <input type="text" class="mail form-control" placeholder="E-mail" /> </div> <button class="btn btn-primary btn-odoslat newsletter-banner__button"> Odoslať </button> <div class="alert d-none result newsletter-banner__alert"></div> </div> </div> </div> </div> </div> </div> </div> </div></div> <div id="footer"> <div class="container"> <div class="row"> <div Class="col-12 col-lg-3 footer__logo-col"> <a class="footer__logo" href="/"><img src="/Content/klient/shoesindustries/Images/store_logo.svg" alt="ShoesIndustries.sk"></a> <div Class="mt-4"> <strong>Fakturačné údaje: </strong><br>SHOES INDUSTRIES EU s.r.o. <br>Hany Ponickej 10B <br>84106 Bratislava <br>IČO: 50164783 <br>DIC: 2120257909 <br>IČ DPH: SK2120257909 </div> </div> <div Class="col-12 col-md-6 col-lg-2 footer-kontakt mt-4 mt-lg-0"> <div Class="footer-section-title">Kontakt</div> <p><a href="mailto:info@shoesindustries.com ">info@shoesindustries.com </a></p> <p class="footer-contact-us"><img src="/Content/klient/ShoesIndustries/Images/envelope.svg"> <a href="/contact">Napíšte nám</a></p> <p> Pondelok až piatok: <br> Online <strong>11:00 - 18:00</strong> </p> <p> Sobota a nedeľa: <br> Offline </p> </div> <div Class="col-12 col-md-6 col-lg-2 footer-menu mt-4 mt-lg-0"> <div Class="footer-section-title">Nakupovanie</div> <a class="first" href="/ShippingPayment">Doprava a platba</a><a class="first" href="/cashback">Cashback</a><a class="first" href="/Return">Vrátenie tovaru</a><a class="first" href="/Claim">Reklamácia</a><a class="first" href="/contact">Kontakt</a><a class="first" href="/Tag/kariera">Kariéra</a><a class="first" href="/Tag/o-nas">O nás</a> </div> <div Class="col-12 col-md-6 col-lg-2 footer-menu mt-4 mt-lg-0"> <div Class="footer-section-title">Informácie</div> <a class="first" href="/cookies">Vaše cookies</a><a class="first" href="/privacy-policy">Ochrana osobných údajov</a><a class="first" href="/complaints">Reklamačný poriadok</a><a class="first" href="/general-terms">Obchodné podmienky</a><a class="first" href="/Tag/kariera">Kariéra</a> </div> <div Class="col-12 col-md-6 col-lg-3 mt-4 mt-lg-0"> <div Class=""> <div class="app-menu mb-3"><div class="footer-section-title">Mobilná aplikácia</div><div class="d-flex align-items-center "><a href="https://play.google.com/store/apps/details?id=com.shoesindustries.app" class="me-2"><img src="/content/icons/google-play-icon.svg" alt="Google Play" /></a><a href="https://apps.apple.com/sk/app/shoes-industries/id1611380017?l=sk"><img src="/content/icons/apple-icon.svg" alt="App Store" /></a></div></div> <div class="soc-menu"><div class="footer-section-title">Pripojte sa k nám</div><div class="d-flex align-items-center"><a href="https://www.facebook.com/shoesindustries/" class="me-2"><i Class="store-icon-facebook"></i></a><a href="https://www.instagram.com/shoesindustries/" class="me-2"><i Class="store-icon-instagram"></i></a><a href="https://www.youtube.com/channel/UCkFCLj822JFJYnQK0G70pAg"><i Class="store-icon-youtube"></i></a></div></div> </div> </div> </div> </div> </div> <div class="footer-bottom"> <div class="container"> <div class="footer-bottom-inner"> <div class="footer-copy"> <span>© <strong>2026</strong> shoesindustries.sk. 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</a> </div> </div> </div> <div Class="modal fade" id="offerModal" tabindex="-1" role="dialog" aria-labelledby="offerModalLabel"> <div Class="modal-dialog" role="document"> <div Class="modal-wrapper"> <div class="modal-content"> <div class="modal-header"> <h4 class="modal-title fs-5">Zľava na prvý nákup</h4> <Button type="button" Class="close btn-close" data-bs-dismiss="modal" aria-label="Close"></Button> </div> <div Class="modal-body"></div> </div> </div> </div> </div> <script type="text/javascript"> var NewsletterOffer = 1; var isMobile = false; </script> <script src="/bundles/site?v=bnVBPessAB6Jy0pS50-wLqjJFxTT9DurAO0b0olMJhw1"></script> <script src='https://www.google.com/recaptcha/api.js'></script> <script type="text/javascript"> $(document).ready(function () { var $aiBar = $('.ai-bar').first(); var $aiSlot = $('.contact-left-ai-slot').first(); if ($aiBar.length && $aiSlot.length) { $aiBar .detach() .addClass('contact-ai-bar') .appendTo($aiSlot); } $('#najdihelp').select2({ ajax: { dataType: 'json', type: 'POST', url: '/ajax/helpautocomplete', data: function (params) { return { q: params.term, lang: 'sk' }; }, results: function (data, page) { return { results: data }; }, cache: false }, minimumInputLength: 2, placeholder: "Hľadanie", templateSelection: function (data) { return data.text; } }).on("change", function () { window.location.href = $(this).val(); }); new Splide('.contact-splide').mount(); }); </script> <Script type="text/javascript"> $(document).ready(function () { $(".btn-toggle-search").click(function (e) { $(".search-control").toggleClass("expand"); }); $(".btn-search").click(function (e) { e.preventDefault(); $(this).parent().parent().parent().toggleClass("expand"); }); var typed3 = new Typed('#typed3', { strings: ['Ahoj, vitaj v našom obchode.', 'Som Mobi, tvoj AI pomocník.', 'Potrebujete poradit?', 'Rád Vám pomôžem.'], typeSpeed: 50, backSpeed: 10, backDelay: 2500, startDelay: 1000, smartBackspace: true, loop: true }); //const intervalID = setInterval(switchbar, 5000); // function switchbar(a, b) { // var i1 = $(".switchbar .show"); // var i2 = $(".switchbar .hide"); // i1.hide(250).addClass("hide").removeClass("show"); // i2.show(250).addClass("show").removeClass("hide"); //} }); </Script> </body> </html>