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<div><a href="/lang/init/sk"><span class="lang lang-sk"></span> <span>Slovensky</span></a></div> </li><li class="list-group-item"><div class="cb-main"><div class="cb-container"><input type="checkbox" /> <span class="checkmark"></span></div></div> <div><a href="/lang/init/eu"><span class="lang lang-eu"></span> <span>English</span></a></div> </li></ul></div></div> </div> <div class="user-controls d-flex align-items-center"><a href="/oblubene"><i class="store-icon-heart-solid"></i><span class="badge"><span class="count-oblubene">0</span></span></a></div> <div> <Span Class='nav-menus-wrapper-close-button'><i class="store-icon-times-solid"></i></Span></div> </div> <ul Class="nav-menu navigation-links"> <li><a class="" href="/novinky"><i class="mi mi-new"></i><span>Novinky</span></a></li><li><a class="expander" href="/Katalog/420/muzi"><i class="mi mi-male"></i><span>Muži</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Katalog/429/obuv">Obuv</a></li><li><a href="/Katalog/430/tenisky">Tenisky</a></li><li><a href="/Katalog/431/topanky">Topánky</a></li><li><a href="/Katalog/432/slapky">Šľapky</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Katalog/433/oblecenie">Oblečenie</a></li><li><a href="/Katalog/434/tricka-a-tielka">Tričká a tielka</a></li><li><a href="/Katalog/435/mikiny-a-svetre">Mikiny a svetre</a></li><li><a href="/Katalog/436/nohavice">Nohavice</a></li><li><a href="/Katalog/442/bundy-a-kabaty">Bundy a kabáty</a></li><li><a href="/Katalog/443/plavky">Plavky</a></li><li><a href="/Katalog/510/kosele">Košele</a></li><li><a href="/Katalog/522/teplaky">Tepláky</a></li><li><a href="/Katalog/531/vesty">Vesty</a></li><li><a href="/Katalog/529/kratasy">Kraťasy</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Obľúbené značky</div><div id="brands-menu420" class="brands-menu"><ul><li><a href="/Katalog/420/muzi?v=201"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/Katalog/420/muzi?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Katalog/420/muzi?v=203"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/Katalog/420/muzi?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Katalog/420/muzi?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Katalog/420/muzi?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Katalog/420/muzi?v=209"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/Katalog/420/muzi?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Katalog/420/muzi?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Katalog/420/muzi?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Katalog/420/muzi?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Katalog/420/muzi?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Katalog/420/muzi?v=229"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/Katalog/420/muzi?v=230"><img data-src="https://shoesindustries.com/assets/1/market1.png" alt="Chinatown Market" /></a></li><li><a href="/Katalog/420/muzi?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On" /></a></li><li><a href="/Katalog/420/muzi?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Katalog/420/muzi?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Katalog/420/muzi?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Katalog/420/muzi?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li><li><a href="/Katalog/420/muzi?v=258"><img data-src="https://shoesindustries.com/gallery/logo-brand/primitive1.webp" alt="Primitive" /></a></li></ul></div></div></div></div><i class="expnd store-icon-plus"></i></li><li><a class="expander" href="/Katalog/421/zeny"><i class="mi mi-female"></i><span>Ženy</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Katalog/438/obuv">Obuv</a></li><li><a href="/Katalog/439/tenisky">Tenisky</a></li><li><a href="/Katalog/440/topanky">Topánky</a></li><li><a href="/Katalog/441/slapky">Šľapky</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Katalog/437/oblecenie">Oblečenie</a></li><li><a href="/Katalog/532/vesty">Vesty</a></li><li><a href="/Katalog/528/teplaky">Tepláky</a></li><li><a href="/Katalog/446/tricka-a-tielka">Tričká a tielka</a></li><li><a href="/Katalog/447/mikiny-a-svetry">Mikiny a svetry</a></li><li><a href="/Katalog/448/nohavice">Nohavice</a></li><li><a href="/Katalog/449/bundy-a-kabaty">Bundy a kabáty</a></li><li><a href="/Katalog/530/kratasy">Kraťasy</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Obľúbené značky</div><div id="brands-menu421" class="brands-menu"><ul><li><a href="/Katalog/421/zeny?v=201"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/Katalog/421/zeny?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Katalog/421/zeny?v=203"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/Katalog/421/zeny?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Katalog/421/zeny?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Katalog/421/zeny?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Katalog/421/zeny?v=209"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/Katalog/421/zeny?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Katalog/421/zeny?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Katalog/421/zeny?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Katalog/421/zeny?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Katalog/421/zeny?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Katalog/421/zeny?v=225"><img data-src="https://shoesindustries.com/assets/1/champion1.png" alt="Champion" /></a></li><li><a href="/Katalog/421/zeny?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On" /></a></li><li><a href="/Katalog/421/zeny?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Katalog/421/zeny?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Katalog/421/zeny?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Katalog/421/zeny?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-plus"></i></li><li><a class="expander" href="/Katalog/422/doplnky"><i class="mi mi-cap"></i><span>Doplnky</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-2"><li class="megamenu-list-title"><a href="/Katalog/494/doplnky">Doplnky</a></li><li><a href="/Katalog/504/saly">Šály</a></li><li><a href="/Katalog/507/rukavice">Rukavice</a></li><li><a href="/Katalog/509/klobuky">Klobúky</a></li><li><a href="/Katalog/490/starostlivost-o-obuv">Starostlivosť o obuv</a></li><li><a href="/Katalog/476/batohy-a-tasky">Batohy a tašky</a></li><li><a href="/Katalog/472/ciapky-a-siltovky">Čiapky a šiltovky</a></li><li><a href="/Katalog/477/slnecne-okuliare">Slnečné okuliare</a></li><li><a href="/Katalog/474/opasky">Opasky</a></li><li><a href="/Katalog/473/ponozky">Ponožky</a></li><li><a href="/Katalog/496/ladvinky">Ľadvinky</a></li><li><a href="/Katalog/527/doplnky">Doplnky</a></li></ul><div class="megamenu-list list-col-2"><div class="brands-title">Obľúbené značky</div><div id="brands-menu422" class="brands-menu"><ul><li><a href="/Katalog/422/doplnky?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Katalog/422/doplnky?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Katalog/422/doplnky?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Katalog/422/doplnky?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Katalog/422/doplnky?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Katalog/422/doplnky?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Katalog/422/doplnky?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Katalog/422/doplnky?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Katalog/422/doplnky?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Katalog/422/doplnky?v=229"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/Katalog/422/doplnky?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On" /></a></li><li><a href="/Katalog/422/doplnky?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Katalog/422/doplnky?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Katalog/422/doplnky?v=253"><img data-src="https://shoesindustries.com/assets/1/JM1.png" alt="Jason Markk" /></a></li><li><a href="/Katalog/422/doplnky?v=254"><img data-src="https://shoesindustries.com/assets/1/capslab.png" alt="Capslab" /></a></li><li><a href="/Katalog/422/doplnky?v=255"><img data-src="https://shoesindustries.com/assets/1/goorinbros.png" alt="Goorin Bros" /></a></li><li><a href="/Katalog/422/doplnky?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Katalog/422/doplnky?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-plus"></i></li><li><a class="expander" href="/Katalog/415/znacky"><i class="mi mi-star"></i><span>Značky</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">A-D</li><li><a href="/v/254/">Capslab</a></li><li><a href="/v/217/carhartt-wip">Carhartt WIP</a></li><li><a href="/v/252/">Cariuma</a></li><li><a href="/v/201/converse">Converse</a></li><li><a href="/v/257/">D.Franklin</a></li><li><a href="/v/209/dr-martens">Dr.Martens</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">E-H</li><li><a href="/v/205/fullhardy">Fullhardy</a></li><li><a href="/v/255/">Goorin Bros.</a></li><li><a href="/v/229/huf">HUF</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">I-L</li><li><a href="/v/253/">Jason Markk</a></li><li><a href="/v/251/">Komono</a></li><li><a href="/v/256/">Lundhags</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">M-P</li><li><a href="/v/203/new-balance">New Balance</a></li><li><a href="/v/237/">On</a></li><li><a href="/v/207/new-era">New Era</a></li><li><a href="/v/258/">Primitive</a></li><li><a href="/v/202/puma">Puma</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">Q-T</li><li><a href="/v/215/rains">Rains</a></li><li><a href="/v/218/sneaky">Sneaky</a></li><li><a href="/v/210/the-north-face">The North Face</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">U-Z</li><li><a href="/v/213/vans">Vans</a></li><li><a href="/v/206/zapatos">Zapatos</a></li></ul></div></div><i class="expnd store-icon-plus"></i></li><li><a class="expander" href="/shopall?z=1"><i class="mi mi-percent"></i><span>Výpredaj</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=1">Podľa výšky zľavy</a></li></li><li><a href="/shopall?z=1">Všetky</a></li><li><a href="/shopall?z=10">Zľavy od 10%</a></li><li><a href="/shopall?z=30">Zľavy od 30%</a></li><li><a href="/shopall?z=50">Zľavy od 50%</a></li><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=321">Špeciálne zľavy</a></li></li><li><a href="/shopall?z=321">Špeciálne ponuky</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="#">Zľavy podľa kategórie</a></li><li><a href="/Katalog/420/muzi?z=1">Muži</a></li><li><a href="/Katalog/421/zeny?z=1">Ženy</a></li><li><a href="/Katalog/422/doplnky?z=1">Doplnky</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Zľavy podľa značky</div><div id="brands-menu416" class="brands-menu"><ul><li><a href="/shopall?v=237&z=1"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On" /></a></li><li><a href="/shopall?v=217&z=1"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/shopall?v=209&z=1"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/shopall?v=201&z=1"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/shopall?v=202&z=1"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/shopall?v=229&z=1"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/shopall?v=207&z=1"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/shopall?v=210&z=1"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/shopall?v=203&z=1"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/shopall?v=251&z=1"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/shopall?v=252&z=1"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/shopall?v=253&z=1"><img data-src="https://shoesindustries.com/assets/1/JM1.png" alt="Jason Markk" /></a></li><li><a href="/shopall?v=254&z=1"><img data-src="https://shoesindustries.com/assets/1/capslab.png" alt="Capslab" /></a></li><li><a href="/shopall?v=255&z=1"><img data-src="https://shoesindustries.com/assets/1/goorinbros.png" alt="Goorin Bros" /></a></li><li><a href="/shopall?v=256&z=1"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/shopall?v=257&z=1"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li><li><a href="/shopall?v=258&z=1"><img data-src="https://shoesindustries.com/gallery/logo-brand/primitive1.webp" alt="Primitive" /></a></li><li><a href="/shopall?v=205&z=1"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/shopall?v=206&z=1"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/shopall?v=215&z=1"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/shopall?v=196&z=1"><img data-src="https://shoesindustries.com/assets/1/arkk1.png" alt="ARKK Copenhagen" /></a></li><li><a href="/shopall?v=230&z=1"><img data-src="https://shoesindustries.com/assets/1/market1.png" alt="Chinatown Market" /></a></li><li><a href="/shopall?v=233&z=1"><img data-src="https://shoesindustries.com/assets/loga-znacky/adidas_logo.png" alt="Adidas Originals" /></a></li><li><a href="/shopall?v=218&z=1"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/shopall?v=222&z=1"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/shopall?v=225&z=1"><img data-src="https://shoesindustries.com/assets/1/champion1.png" alt="Champion" /></a></li></ul></div></div></div></div><i class="expnd store-icon-plus"></i></li><li><a class="" href="/Katalog/542/detske"><span>Detské</span></a></li> </ul> <div Class="m-stranky d-md-none"> <div Class="fw-bolder mb-2">Nakupovanie</div> <a class="first" href="/ShippingPayment">Doprava a platba</a><a class="first" href="/cashback">Cashback</a><a class="first" href="/Return">Vrátenie tovaru</a><a class="first" href="/Claim">Reklamácia</a><a class="first" href="/contact">Kontakt</a><a class="first" href="/Tag/kariera">Kariéra</a><a class="first" href="/Tag/o-nas">O nás</a> </div> </div> </nav> </div> </div> </header> <div Class="body-content "> <div class="contact-page"> <div class="container"> <div class="page-header"> <h1>Zákaznícky servis</h1> </div> <div class="sb sc"> <div class="container-fluid container-margin contact"> <div class="row contact-layout"> <div class="col-12 col-lg-4 col-xl-3"> <aside class="contact-help-sidebar"> <div class="contact-left-ai-slot"></div> <div class="contact-left-availability"> <div class="contact-left-availability-title"> <span class="contact-left-panel-icon contact-left-panel-icon-contact"> <span class="store-icon-phone-solid"></span> </span> <span>Kontakt</span> </div> <div class="contact-left-availability-row contact-left-time"> <div><strong>Pondelok - Piatok</strong> <span>8:00 - 16:00</span></div> </div> <div class="contact-left-availability-divider"></div> <div class="contact-left-availability-row contact-left-email"><span class="contact-left-panel-icon contact-left-panel-icon-email"> <span class="store-icon-envelope"></span> </span> <div><strong>E-mail</strong> <a href="mailto:info@shiesindustries.com">info@shiesindustries.com</a></div> </div> <div class="contact-left-actions"><a class="btn contact-left-action-btn contact-left-action-whatsapp" href="https://api.whatsapp.com/send?phone=0948492549" target="_blank"> <span class="store-icon-whatsappx"></span> <strong>WhatsApp</strong> </a></div> </div> <div class="contact-help-search"> <select class="form-control" id="najdihelp" name="najdihelp"></select> </div> <div class="contact-help-card"> <div class="contact-help-title"> <span class="mi mi-informations"></span> <span>Centrum pomoci</span> </div> <div class="help-menu contact-help-menu"> <a class="" href="/Contact/1/objednavky#helps"> <span class="mi mi-fast-delivery"></span> <span>Objednávky</span> </a> <a class="" href="/Contact/2/doprava#helps"> <span class="mi mi-van"></span> <span>Doprava</span> </a> <a class="active" href="/Contact/3/platby#helps"> <span class="mi mi-wallet"></span> <span>Platby</span> </a> <a class="" href="/Contact/4/vratenie-tovaru#helps"> <span class="mi mi-delivery-box"></span> <span>Vrátenie tovaru</span> </a> <a class="" href="/Contact/5/reklamacia#helps"> <span class="mi mi-contract"></span> <span>Reklamácia</span> </a> <a class="" href="/Contact/6/spolocnost#helps"> <span class="mi mi-hostel"></span> <span>Spoločnosť</span> </a> <a class="" href="/Contact/7/zlavove-kupony#helps"> <span class="mi mi mi-sales "></span> <span>Zľavové kupóny</span> </a> </div> </div> </aside> </div> <div class="col-12 col-lg-8 col-xl-9"> <div class="contact-right"> <div class="contact-panel contact-help-result-panel" id="helps"> <div class="help-list"> <div class="help-item"> <h4 class="help-title"> <span class="mi mi-informations"></span> Nepodarilo sa mi dokončiť online platbu. Ako môžem objednávku zaplatiť alebo zmeniť platbu na dobierku? </h4> <div class="help-content"> <p data-start="119" data-end="263">Ak sa vám nepodarilo dokončiť online platbu kartou alebo iným online spôsobom, platbu môžete obnoviť v detaile svojej objednávky.</p> <p data-start="265" data-end="491">V detaile objednávky si viete sami znovu spustiť pôvodnú online platbu alebo zmeniť spôsob platby na dobierku, ak je pre vašu objednávku dostupná. Po zmene na dobierku zaplatíte objednávku až pri prevzatí zásielky od dopravcu.</p> <p data-start="493" data-end="607" data-is-last-node="" data-is-only-node="">Ak sa platbu nedarí obnoviť alebo zmeniť, skontrolujte prosím stav objednávky a prípadne nás kontaktujte e-mailom.</p> </div> <div class="help-link"> <a href="/Contact/3/platby/13/nepodarilo-sa-mi-dokoncit-online-platbu-ako-mozem-objednavku-zaplatit-alebo-zmenit-platbu-na-dobierku#helps"> viac info </a> </div> </div> <div class="help-item"> <h4 class="help-title"> <span class="mi mi-informations"></span> Zaplatil/a som objednávku, ale stále svieti stav „Čaká sa na platbu“. Čo mám robiť? </h4> <div class="help-content"> <p>Ak vám bola platba stiahnutá z účtu, ale objednávka má stále stav „Čaká sa na platbu“, kontaktujte nás prosím e-mailom. Platbu preveríme a následne vás budeme informovať o ďalšom postupe.</p> </div> <div class="help-link"> <a href="/Contact/3/platby/14/zaplatila-som-objednavku-ale-stale-svieti-stav-„caka-sa-na-platbu“-co-mam-robit#helps"> viac info </a> </div> </div> <div class="help-item"> <h4 class="help-title"> <span class="mi mi-informations"></span> Nedostal/a som faktúru k objednávke. Kde ju nájdem? </h4> <div class="help-content"> <p data-start="67" data-end="297">Faktúru k objednávke posielame automaticky e-mailom pri odoslaní objednávky. Ak vám faktúra neprišla, skontrolujte prosím svoju e-mailovú schránku vrátane priečinkov Spam, Reklamy, Hromadné alebo Automatické správy.</p> <p data-start="299" data-end="387">Ak faktúru neviete nájsť ani tam, kontaktujte nás e-mailom a faktúru vám znova odošleme.</p> <p data-start="389" data-end="478" data-is-last-node="" data-is-only-node="">Papierové faktúry k objednávkam netlačíme, faktúra je dostupná iba v elektronickej forme.</p> </div> <div class="help-link"> <a href="/Contact/3/platby/16/nedostala-som-fakturu-k-objednavke-kde-ju-najdem#helps"> viac info </a> </div> </div> <div class="help-item"> <h4 class="help-title"> <span class="mi mi-informations"></span> Môžem nakúpiť bez DPH ako firma s IČ DPH? </h4> <div class="help-content"> <p data-start="57" data-end="236">Nákup bez DPH je možný iba pre zahraničné firmy mimo Slovenska s platným IČ DPH. Keďže sme slovenská firma, slovenským firmám účtujeme DPH podľa platných pravidiel.</p> <p data-start="238" data-end="385">Ak nakupujete ako zahraničná firma a v nákupnom košíku zadáte platné IČ DPH, objednávka sa v poslednom kroku automaticky prepočíta na sumy bez DPH.</p> <p data-start="387" data-end="520" data-is-last-node="" data-is-only-node="">Pred dokončením objednávky odporúčame skontrolovať, či bolo IČ DPH správne overené a či sa celková suma objednávky zobrazila bez DPH.</p> </div> <div class="help-link"> <a href="/Contact/3/platby/40/mozem-nakupit-bez-dph-ako-firma-s-ic-dph#helps"> viac info </a> </div> </div> <div class="help-item"> <h4 class="help-title"> <span class="mi mi-informations"></span> Kedy dostanem peniaze späť po stornovaní objednávky? </h4> <div class="help-content"> <p data-start="68" data-end="180">Ak bola vaša objednávka stornovaná a bola zaplatená online, peniaze vám budú vrátené automaticky.</p> <p data-start="182" data-end="369" data-is-last-node="" data-is-only-node="">Vrátenie platby po stornovaní objednávky spracujeme spravidla do 48 hodín. Následné pripísanie peňazí na účet alebo platobnú kartu môže závisieť od vašej banky alebo poskytovateľa platby.</p> </div> <div class="help-link"> <a href="/Contact/3/platby/60/kedy-dostanem-peniaze-spat-po-stornovani-objednavky#helps"> viac info </a> </div> </div> </div> <div class="contact-help-bottom"> <p> <strong>Nepomohli ti naše odpovede?</strong> </p> <a class="contact-outline-link" href="/Contact"> <span class="store-icon-messagexx"></span> <strong>Napíšte nám</strong> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="d-none"><div class="newsletter-container"> <div class="container h-100"> <div class="newsletter-banner newsletter-form"> <div class="row align-items-center h-100 g-0"> <div class="col-12 col-lg-5"> <div class="newsletter-banner__visual"> <img src="/content/klient/shield/images/newsletterbg.webp" alt="Newsletter" class="newsletter-banner__image" /> </div> </div> <div class="col-12 col-lg-7"> <div class="newsletter-banner__body"> <div class="newsletter-banner__title newsletter-title"> Prihláste sa k odberu nášho newslettera a získajte zľavu <span>10,00 €</span> na prvú objednávku. </div> <div class="newsletter-banner__min-price newsletter-minimum-note"> <p>Minimálna hodnota objednávky: <strong>200,00 €</strong> </p> </div> <div class="newsletter-banner__content"> <div class="form-group newsletter-banner__form"> <div class="newsletter-banner__input-wrap"> <span class="store-icon-envelope newsletter-banner__input-icon"></span> <input type="text" class="mail form-control" placeholder="E-mail" /> </div> <button class="btn btn-primary btn-odoslat newsletter-banner__button"> Odoslať </button> <div class="alert d-none result newsletter-banner__alert"></div> </div> </div> </div> </div> </div> </div> </div> </div></div> <div id="footer"> <div class="container"> <div class="row"> <div Class="col-12 col-lg-3 footer__logo-col"> <a class="footer__logo" href="/"><img src="/Content/klient/shoesindustries/Images/store_logo.svg" alt="ShoesIndustries.sk"></a> <div Class="mt-4"> <strong>Fakturačné údaje: </strong><br>SHOES INDUSTRIES EU s.r.o. <br>Hany Ponickej 10B <br>84106 Bratislava <br>IČO: 50164783 <br>DIC: 2120257909 <br>IČ DPH: SK2120257909 </div> </div> <div Class="col-12 col-md-6 col-lg-2 footer-kontakt mt-4 mt-lg-0"> <div Class="footer-section-title">Kontakt</div> <p><a href="mailto:info@shoesindustries.com ">info@shoesindustries.com </a></p> <p class="footer-contact-us"><img src="/Content/klient/ShoesIndustries/Images/envelope.svg"> <a href="/contact">Napíšte nám</a></p> <p> Pondelok až piatok: <br> Online <strong>11:00 - 18:00</strong> </p> <p> Sobota a nedeľa: <br> Offline </p> </div> <div Class="col-12 col-md-6 col-lg-2 footer-menu mt-4 mt-lg-0"> <div Class="footer-section-title">Nakupovanie</div> <a class="first" href="/ShippingPayment">Doprava a platba</a><a class="first" href="/cashback">Cashback</a><a class="first" href="/Return">Vrátenie tovaru</a><a class="first" href="/Claim">Reklamácia</a><a class="first" href="/contact">Kontakt</a><a class="first" href="/Tag/kariera">Kariéra</a><a class="first" href="/Tag/o-nas">O nás</a> </div> <div Class="col-12 col-md-6 col-lg-2 footer-menu mt-4 mt-lg-0"> <div Class="footer-section-title">Informácie</div> <a class="first" href="/cookies">Vaše cookies</a><a class="first" href="/privacy-policy">Ochrana osobných údajov</a><a class="first" href="/complaints">Reklamačný poriadok</a><a class="first" href="/general-terms">Obchodné podmienky</a><a class="first" href="/Tag/kariera">Kariéra</a> </div> <div Class="col-12 col-md-6 col-lg-3 mt-4 mt-lg-0"> <div Class=""> <div class="app-menu mb-3"><div class="footer-section-title">Mobilná aplikácia</div><div class="d-flex align-items-center "><a href="https://play.google.com/store/apps/details?id=com.shoesindustries.app" class="me-2"><img src="/content/icons/google-play-icon.svg" alt="Google Play" /></a><a href="https://apps.apple.com/sk/app/shoes-industries/id1611380017?l=sk"><img src="/content/icons/apple-icon.svg" alt="App Store" /></a></div></div> <div class="soc-menu"><div class="footer-section-title">Pripojte sa k nám</div><div class="d-flex align-items-center"><a href="https://www.facebook.com/shoesindustries/" class="me-2"><i Class="store-icon-facebook"></i></a><a href="https://www.instagram.com/shoesindustries/" class="me-2"><i Class="store-icon-instagram"></i></a><a href="https://www.youtube.com/channel/UCkFCLj822JFJYnQK0G70pAg"><i Class="store-icon-youtube"></i></a></div></div> </div> </div> </div> </div> </div> <div class="footer-bottom"> <div class="container"> <div class="footer-bottom-inner"> <div class="footer-copy"> <span>© <strong>2026</strong> shoesindustries.sk. 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